Kayser’s Automotive Service Policy
At Kayser's Automotive, we're committed to delivering honest, efficient, and high-quality service to every customer. To ensure fairness and transparency, please review our service policy below:
Walk-In Service Model
First-Come, First-Served: We operate on a walk-in basis. No appointments are required or accepted.
Check-In Required: All customers must check in at the front desk upon arrival. Please provide your name, contact number, and vehicle details.
Estimated Wait Times: Wait times vary based on daily volume. We'll provide an estimated time upon check-in, but actual service times may differ.
Communication & Updates
Contact Info: Please ensure your phone number is accurate. We'll call or text you when your vehicle is ready or if additional authorization is needed.
Service Authorization: No repairs will be performed without your verbal or written approval.
Pricing & Payment
Transparent Pricing: All services are quoted before work begins. Additional charges will only apply with your approval.
Payment Due at Pickup: Full payment is required when the vehicle is picked up. We accept cash, credit/debit cards, and approved financing options.
No Refunds After Completion: Once a service is completed and payment is made, refunds are not offered. If you have concerns, please refer to our Satisfaction Guaranteed policy below.
Parts & Warranty
OEM & Aftermarket Options: We offer both OEM and high-quality aftermarket parts. Let us know if you have a preference.
Warranty Coverage: Most repairs include a limited warranty. Details vary by service—please ask for specifics at time of repair.
Satisfaction Guaranteed
Redo Policy: If you're not satisfied with the workmanship of a completed repair, please notify us within 7 days of pickup.
Inspection Required: We'll inspect the concern and, if verified, redo the service at no additional labor cost. Parts may be covered depending on warranty terms.
Limitations: This policy applies only to services performed by Kayser's Automotive and does not cover unrelated issues or pre-existing conditions.
Vehicle Storage
Pickup Deadline: Vehicles must be picked up within 48 hours of service completion unless prior arrangements are made.
Storage Fees: A daily storage fee may apply after the 48-hour window.
Disclaimer
Service Limitations: We reserve the right to decline service for vehicles with unsafe conditions or incompatible modifications.
Policy Updates: This policy may be updated without prior notice. The latest version is always available at our front desk or website.
If you have any questions about our service policy, please don't hesitate to contact us directly.